Refund policy
GSPP Returns, Damaged & Incorrect Items Policy
United States Orders Only
At Groomer Swag Pet Products, every order is carefully prepared, packaged, and inspected before leaving us. Because of the nature of our products, all sales are final, except when an item arrives damaged or Groomer Swag Pet Products sends an incorrect item.
We do not accept returns or exchanges due to fragrance preference, change of mind, accidental ordering, or a customer no longer wanting or needing a product.
We do not accept cancellations once an order has been placed.
☆ Damaged Items
We take great care when packaging every GSPP order. If an item arrives damaged, please contact us within 7 days of the delivery date so we can review the issue and make it right.
To submit a damaged item claim, please provide clear photos showing:
* The damaged product
* The damage to the product and/or container
* The original shipping box or package
* Any visible damage to the shipping packaging
Once all requested information has been received, please allow up to 7 business days for us to review your claim. We may contact you if additional information or photos are needed.
If approved, GSPP may provide a replacement of the same product or store credit, at our discretion.
Claims submitted more than 7 days after the confirmed delivery date may not be eligible for replacement or store credit.
☆ Incorrect Items
If Groomer Swag Pet Products sends you an item different from the item listed on your order, please contact us within 7 days of delivery.
Please provide a photo of the item received, including the product label, along with any additional information we request to verify the error.
Once verified, we will work with you to correct the order. GSPP will be responsible for shipping costs associated with correcting an error made by us.
☆ Opened or Used Products
Due to the handcrafted items nature of our products, opened or used products cannot be returned or exchanged, except when the product was received damaged or was sent incorrectly by GSPP.
Personal fragrance preference is not considered a product defect Because fragrance is subjective, we cannot offer returns, exchanges, replacements, or store credit solely because a customer does not like a fragrance after receiving or opening the product.
We encourage customers who are unfamiliar with a fragrance to consider our Dog Cologne Sample Packs before purchasing a larger size.
☆ Lost or Stolen Packages
For packages showing a carrier status of Delivered, customers should first contact USPS or UPS regarding delivery concerns.
Groomer Swag Pet Products is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order.
We reserve the right to decline replacement or store credit for packages confirmed as delivered by the shipping carrier.
☆ Final Sale
Except for an approved claim involving a damaged product or incorrect item sent by GSPP, all sales are final.
By completing a purchase with Groomer Swag Pet Products, the customer acknowledges and agrees to this policy.
We appreciate your understanding and your continued support of Groomer Swag Pet Products. Our goal is to make sure every order leaves us correctly and arrives ready for you and your salon.