Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
Hello and Welcome to Groomer Swag Pet Products + Brilliance Pet Products! Every item from Groomer Swag Pet Products + Brilliance Pet Products is handcrafted in small batches and made with real ingredients.
We take immense pride in our Groomer Swag Pet Products + Brilliance Pet Products. I am confident that you will value them as much as I do!
Shipping
Most orders are ship out within 1-5 business days, excluding weekends and holidays, via USPS.
Once your package departs from our warehouse, I cannot be held accountable for it. You will receive a tracking email from groomerswag@gmail.com on the day of departure. Any subsequent issues should be addressed with USPS.
Brillance Whipped Face Wash, T-shirts, Tote Bags and Sub Tumblers have a processing time of 1-10 days, not including weekends and holidays.
Returns & Exchanges
I do not accept returns, exchanges, or cancellations. However, if there's an issue with your order, please reach out to Groomer Swag Pet Products.
Buyers are responsible for return shipping costs and any shipping on new order for the return. If the item is not returned in its original condition, the buyer is responsible for any loss of value unless item is damaged in shipping. Pictures of damage will be needed. If you exchange and/or returns are excepted they must be for same product.
Return and exchange details:
Since all Groomer Swag Pet Products + Brilliance Pet Products are handmade, variations in color, consistency, and scent may occur.
If you are not entirely satisfied, please contact me to discuss potential return options.
Items not eligible for Cancelation, Return or Exchange with NO exception are, Indulgence Organic Whipped Hand Butter, Indulgence Lip Balm, Brilliance Whipped Face Wash, T Shirts, Sub Tumblers, PawZ Soak, Swag Bags, AS IS Resale items, Brilliance The Slip DeMatt Spray and G's Paw Pad & Nose Balm.